Every water company in this market offers a free test. It is table stakes, and it is also the single most abused trust point in the category, because the person running the test is usually the person quoting the price, and they are usually on commission.
Ours works differently in two specific, checkable ways.
Nobody here works on commission. There is no version of this where someone earns more by finding a bigger problem in your garage.
You keep the readings. Written down, yours, whether you buy anything or not. That is not a courtesy, it is the point. A test whose results you never see is not a test, it is a sales presentation.
Read while you watch, then explained against your own utility’s published report, with a straight answer on what would change each number and whether it is worth changing.
On site, in front of you
You keep the readings, buy or not
Most companies will not say this part
SC Department of Environmental Services, Well Water Quality Testing Services
A normal outcome, not a failed appointment
Charlotte Water 2025 Consumer Confidence Report
What you leave with. The five readings, written down. What they mean against your own utility’s published report, by name and year. And if a system is the right answer, a written total that includes the first year’s filter or salt cost, on one page, handed to you, with no follow-up required to see it. If it is not the right answer, you get that in writing too.
A house is either on city water or on a well, so there are two prices. They are the same in every house we install in, they are the same on the invoice, and they do not move because you seem interested or because it is a Friday afternoon.
A premium national dealer quotes $7,500 to $11,000 for a comparable full system in this market. Ours are $2,900 and $4,500, installed, published. We are not going to characterize that gap with an adjective.
Market survey of the Charlotte metro, July 2026, compiled from Angi, HomeAdvisor, HomeGuide and published Culligan, Kinetico, RainSoft and EcoWater dealer quotes
Custom is quoted, and it usually costs less. If your house needs less than the standard system, a drinking-water system but no softening, say, that is quoted on its own and it lands under the standard rate. The standard is a ceiling for a typical house, not a starting point.
Every price we publish, installed: $2,900 city mixed-bed system with RO · $3,500 dual-tank city system with RO · $4,500 well system · $2,300 coconut-carbon or $2,500 catalytic-carbon system with RO, no softening · $700 tankless RO on its own. See the full pricing page for what each rate covers and what it costs to own.
That stands against both rates, the $2,900 and the $4,500.
Published, installed, like-for-like, Charlotte metro. Show us a competitor’s own published installed price for a comparable whole-home system in our service area and we will beat it. It has to be a number they printed, not one somebody said in a kitchen, because a price nobody will print is not a price.
Weekday evenings and Saturday mornings included. It costs nothing and there is no obligation attached to any part of it.
Pick a time, including weekday evenings and Saturday mornings. It takes about 45 minutes and it costs nothing.
Hardness, chlorine, total dissolved solids, pH and iron, read at your kitchen tap while you watch. You keep the readings.
The standard rate if the standard build is what your water needs, or a smaller custom number if it is not. Plus the running cost for the first year. Written down before we leave.
Usually inside the same week. Licensed install, tested on the spot, old equipment hauled away.
Yes, with no obligation. You keep the readings whether you buy anything or not, and nobody here works on commission.
About 45 minutes at your kitchen tap.
Hardness, chlorine, total dissolved solids, pH and iron, read on site while you watch, then explained against your own utility’s published report.
Not with a field kit. Those require a laboratory. We will tell you which lab test you need and point you at the state programme, which in South Carolina costs $20 for a coliform test and $50 for a metals and minerals panel.
SC Department of Environmental Services, Well Water Quality Testing Services
We will tell you what your readings say and what would change them. Our prices are published, so there is no number to negotiate, and a fair number of these visits end with us saying your water is fine.
Yes, and a well is where the test matters most, because no agency tests one. Neither state regulates private well water quality, so nobody has ever measured yours unless you paid for it.
NC DHHS, Private Wells: Facts and Figures · SC Department of Environmental Services
Every town below has a different report behind it, so every page below prints different figures. Same two rates on all of them.
Takes about 45 minutes. You get the readings, the recommendation and the price in writing: the standard flat rate if the standard build is right, a smaller number if it is not, and nothing at all if you do not need us.
