Straight answers

Everything people actually ask, including the questions that are awkward for us. If something you need is not here, call (704) 773-5121 and ask a person.

Pricing and how we quote

Why are there only two prices?

Because a price should be a standard, not a negotiation. The city water system is $2,900 installed and the well water system is $4,500 installed. Those two builds cover most houses in this metro. Publishing them removes the single most common complaint about this industry, which is that the number only appears once a salesperson is sitting in your kitchen.

What if my house needs something different?

Then it is quoted separately, and it almost always comes in under the standard rate rather than over it. If your readings say you need a drinking-water system but not softening, you pay for the smaller thing. The standard is a ceiling for a typical house, not a starting point. Every price we publish is on the pricing page, from the $700 tankless RO on its own to the $3,500 dual-tank city system.

How does that compare to the national brands?

A market pricing survey of the Charlotte metro put a full combination system from a premium national dealer between $7,500 and $11,000. Our two numbers are $2,900 and $4,500. We would rather print both figures and let you do the subtraction than describe it with an adjective.

Charlotte-area pricing survey, July 2026, compiled from Angi, HomeAdvisor, HomeGuide and published dealer quotes

Why are you so much cheaper?

Four reasons, and none of them is the equipment.

One, we install two standard configurations instead of designing something new in every house. The same job, the same parts list, the same way, every time. That is most of it.

Two, nobody here works on commission. There is no person in this company whose pay goes up when your system gets bigger, so there is nothing for a bigger recommendation to be worth.

Three, no showroom. We are a sales-and-install operation working out of a truck. There is no floor space, no display wall and no appointment-setting team between you and the person who does the work.

Four, the price is published, so it never has to survive a negotiation. A number that has to start high enough to come down twice starts high. Ours does not come down, so it did not have to start there.

A premium national dealer quotes $7,500 to $11,000 for a comparable full system in this market. Ours are $2,900 and $4,500. We are not going to tell you what is inside anybody else’s number, because we do not know. We can tell you what is inside ours.

Charlotte-area pricing survey, July 2026, compiled from Angi, HomeAdvisor, HomeGuide and published dealer quotes

Is it the same equipment?

It is the same kind of system, which is the honest way to say it.

We are an independent authorized dealer of Honest Water Co® products, and that is what goes in your house: point-of-entry filtration, ion-exchange softening where the readings call for it, and reverse osmosis at the drinking tap. That is the same category of whole-home treatment the national brands sell, doing the same job on the same water, on a lifetime tank and valve warranty.

What we will not tell you is that it is the identical part number to any particular competitor’s, because we have not taken theirs apart and most of them do not publish their specifications. Anyone who tells you they know exactly what is inside a rival’s tank is guessing. Ours are listed by name and stage count on the systems page, and you can hold the components at the test.

Is there financing?

Yes. 24 months at 0% puts the city water system at roughly $121 a month. Terms and approval come from the finance partner, not from us, and we will show you the actual numbers rather than a teaser rate.

What is the standing offer on price?

Find a lower installed price published on a seller’s own website and we will beat it. We have not found one in this market, largely because we have not found an installed price published at all. The fine print is one sentence: it must be published on the seller’s own site, installed rather than equipment-only, like-for-like on scope, and inside the Charlotte metro service area listed on this site.

Will the price drop if I say no?

No, and that is the point. A price that falls when you stand up was never the real price. There is no same-day discount here, no manager who calls back with a better offer, and no expiring quote.

Your water, specifically

Is Charlotte's water hard?

No. Charlotte Water reports total hardness of 32 mg/L, which is about 1.9 grains per gallon and sits inside the soft band. Anyone pitching a softener for Charlotte city water should show you a hardness reading before they show you a price.

Charlotte Water 2025 Consumer Confidence Report

Does Charlotte use chlorine or chloramine?

Free chlorine, at a 1.04 ppm running annual average. A lot of vendor blogs say chloramine and they are wrong about Charlotte. The local system that genuinely uses chloramine is LCWSD, which serves Indian Land, and has since 2009. That distinction matters because plenty of off-the-shelf carbon is rated for chlorine and underperforms on chloramine.

Charlotte Water 2025 CCR · LCWSD 2025 CCR

Should I be worried about PFAS?

Here is the part nobody selling filtration says out loud. Charlotte Water's 2025 report shows PFOA and PFOS were not detected. Those are the two compounds the EPA's 4 parts per trillion limit actually covers. Three unregulated PFAS were detected: PFBA, PFHxA and PFPeA at 2.1 to 2.5 ppt, none of which carries a federal limit. Down in Indian Land, LCWSD measured PFOA and PFOS below the reporting limit in all four quarters of 2025, and its last published detections in 2023 were 2.6 to 3.3 ppt, under the limit.

So the accurate sentence is that some PFAS are measured locally and the regulated two are either not reported or below the cap. If you want them out of your drinking water anyway, reverse osmosis is the equipment that does it.

Charlotte Water 2025 CCR · LCWSD 2025 CCR · EPA PFAS national primary drinking water regulation, April 2024

What are trihalomethanes and should I care?

They are what disinfection leaves behind when chlorine meets organic matter in lake water, and they are linked to cancer. Charlotte's highest running annual average was 63.7 ppb against an 80 ppb federal limit, with individual samples between 17.2 and 77.4. Rock Hill's highest average was 54.5 ppb, with one sample at 86.3. That single sample is above 80 and is still not a violation, because the limit applies to the average. Carbon filtration and reverse osmosis both remove them.

Charlotte Water 2025 CCR · Rock Hill 2024 water quality report · EPA Stage 2 DBP Rule

Where does Fort Mill's water come from?

Rock Hill. Fort Mill operates no treatment plant and buys 100% of its drinking water from the City of Rock Hill, which draws from Lake Wylie and the Catawba River. Tega Cay buys from Fort Mill. York closed its own plant in 2019 and buys from Rock Hill too, and so does York County Utilities West, which serves Lake Wylie SC. If you live in any of those places, Rock Hill's report is your report.

Town of Fort Mill CCR · Rock Hill 2024 water quality report

Is my well water different?

Completely, and this is the one we take most seriously. No agency tests a private well, so there is no annual report, no regulator and no violation notice. Piedmont bedrock commonly gives iron, manganese and a pH low enough to work on copper pipe. Peer-reviewed analysis found arsenic at or above the 10 ppb federal limit in 1,003 of 5,154 Union County well tests, which is 19.5% of the wells that were tested. Those were wells somebody chose to submit, so read it as a reason to test rather than as a countywide rate.

Eaves et al., NCWELL database, Science of the Total Environment 2022 · Sanders et al., Environment International 2012

I live in Concord. Do Charlotte's numbers apply to me?

No, and this trips up a lot of quotes. Concord and Kannapolis draw from their own reservoirs in the Yadkin and Pee Dee basin, not from the Catawba. Union County Water has run its own Yadkin River plant since February 2024 alongside its Catawba supply. Gastonia and Belmont run their own plants. If somebody quotes you Charlotte figures for a Concord address, they are quoting the wrong river.

The free water test

What actually happens during the test?

About 45 minutes. We measure hardness, chlorine, total dissolved solids, pH and iron at your kitchen tap while you watch, explain what each reading means, and hand you the numbers. You keep them whether you buy anything or not.

Is it really free, and what is the catch?

It is free and the catch is the obvious one: we are hoping the readings show a problem we can fix. Sometimes they do not, and when that happens we say so. That outcome costs us a visit and it is still the right answer.

Will somebody pressure me?

Nobody here works on commission, so there is no one whose pay goes up if a bigger tank ends up in your basement. There is no discount that expires at the door and no manager who calls back with a better number. If we follow up once and you say no again, that is the end of it.

Do you test for PFAS or arsenic on site?

Not with a field kit, because a field kit cannot do it properly. Those need a certified lab. What we do on site is the panel a field test can actually measure well, and if your situation calls for lab work, especially on a well, we will tell you that instead of pretending a strip settled it.

Installation, service and warranty

How long does installation take?

A typical whole-home install is a half day, and we can usually schedule it in the same week as the test. We test the system before we leave and take the old equipment with us.

What is the warranty?

Lifetime tank and valve warranty on the standard builds. The full written terms come with the quote, before you decide, rather than after.

What does it cost to run?

A softener uses salt, roughly a bag every four to eight weeks depending on household size and hardness. Reverse osmosis needs filter changes about once a year and a membrane less often. The real first-year figure for your house goes on the written quote, because a running cost you find out about later is just a hidden part of the price.

Do you service systems you did not install?

Call and ask. Depending on the equipment and how old it is, sometimes yes and sometimes the answer is simply that a part is no longer made. We will tell you which one it is on the phone.

About the company

Who are you?

Standard Water Solutions is a small operation covering the Charlotte metro and the northern South Carolina line, and an independent authorized dealer of Honest Water Co® products. There is no call center and no commissioned closer. The person who tests your water is the person who installs the system.

Why is the company called Standard Water?

Because clean water should come at a standard flat rate. The name is the promise, and the two published prices are how you check whether we keep it.

Where do the water numbers on this site come from?

Published consumer confidence reports and state agency assessments, each cited next to the figure it belongs to and linked so you can open it yourself. Every figure on this site was re-verified against its primary source on 3 September 2026. Where we do not hold a report for a utility, the site says that rather than borrowing a neighbouring town's numbers.

The only answer that is actually about your house.

Everything above is general. Forty-five minutes at your kitchen tap turns it into your numbers, and you keep them either way.

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City water system $2,900 installed · Well water system $4,500 installed · No obligation

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